FAQ – Here are some frequently asked questions about ParkXpress

/FAQ – Here are some frequently asked questions about ParkXpress
FAQ – Here are some frequently asked questions about ParkXpress2018-08-12T20:21:13+00:00
By Internet online booking, Fax-Formular or by phone. Service Hotline clock from to 09:00 – 21:00 Tel. +49 8122 – 4900 134
As a rule requiring airlines to be of their customers, two hours before departure at the airport. Therefore, we recommend you check in 2 hours before the flight departs the car with us.
We bring you with our Xpress shuttle directly to your departure terminal.
Get your luggage and then call to our driver. In a few minutes he is at the airport terminal, the telephone number 0049 170 – 111 6000
The Xpress Transfer time begins at 04:00 clock early and ends with the last machine.
Xpress Park does not know in advance, and book anything in advance on your credit card. you pay only on arrival in cash at the parking spot.
In principle, each posting a piece of luggage (up to 20kg) per person Price is included. The approach with additional baggage is possible, but at extra cost. Therefore, we recommend our customers special excess baggage or oversized luggage and check in advance and then sail to the parking lot.
Yes! We can transport your bulky luggage. The transportation of oversized luggage charge but we charge 10, EUR. TIP: This is why it is easier and cheaper for you if you hit the first free loading – and unloading at the terminal and check in your luggage lock there. Then you come without the bulky baggage with us, and we take you to the departure terminal.
Yes! Otherwise we can not guarantee the provision of a parking space.
No! With us there are no hidden costs. The calculated price is: parking including transfers and 19% VAT
A transfer is possible. However, this fall on charges that are dependent on several factors and must be determined separately for each case. Please turn up for transfers to our Service Center at +49 8122 – 4900 134th
Cancellations should be made in writing by mail or e-mail. A cancellation is 2 weeks prior to park free of charge beginning to rise after this period a cancellation fee of EUR 15,-Eur. including 19% VAT be paid for cancellations within 24 hours before the reserved parking time, the agreed fee in full.
If the booking is completed, you gain from me an e-mail with a confirmation link. Only after you’ve clicked this link, you get the obligatory confirmation by e-mail with all necessary data. Please note the following points to ensure a proper settlement can:
1) enter your correct e-mail address.
2) the confirmation link to click, so that we can follow to send a binding confirmation.
3) If the confirmation is not received yet, check if our email has landed in your spam folder.
Then print the confirmation shown on arrival at the car park the driver.

After the data are entered in the booking fromular, you will receive an e-mail with a confirmation link.

Only when this is clicked, an automated e-mail with the mandatory confirmation is sent. Then the parking is reserved. The reservation is now complete and is regarded as binding.

We are happy to answer questions about the booking by e-mail. E-mails will be answered as soon as possible on weekdays. For urgent questions please call us at office at Time 09:00 – 21:00 clock under the service number +49 8122 – 4900 134 We’ll help you.
This is indeed rare, but please turn yourself in such a case, our Service Center, where it helps you be happy at the number +49 8122 – 4900 134 office hours from 09:00-21:00 clock. Or write us an e-mail with your name / address / mobile number / flight details / number of people and we book the parking space for youinfo@parkxpress.de
No! As our only parking for cars / SUVs / vans and light trucks are designed to 3.2 tonnes.
In such a case, we gladly give you jump start for free.
Basically, 4 people are included in the price, for more people, we charge 5,-EUR per person and route.
Yes, of course, the possibility exists even without prior consent. The additional days will be charged separately with only 5,-EUR per day.
By Phone Office Time 09:00 – 22:00 Tel. +49 8122 – 4900 134 / or E-Mai linfo@parkxpress.de